Ventoryx
Support
Questions about our games, your account, or a purchase? Here's how to reach us.
Email support
The fastest way to reach us for bugs, billing, or general questions.
support@ventoryx.euResponse time
We reply to support requests within 3 business days, and within 24 hours for urgent account or payment issues.
Account & data
Want to delete your account or your saved data? See our step-by-step instructions.
Delete my accountFrequently asked questions
Lumoryx and Tangryx are available for Android through Google Play. Veloryx, Prismryx and Morphryx remain in active development. Visit the Games page for downloads and current availability.
Lumoryx is completely free — no ads and no in-app purchases. Veloryx may offer optional in-app purchases for premium resources (like Crystal) and cosmetic or convenience items; those purchases are processed securely through the Apple App Store or Google Play — we never see or store your payment details.
Refunds for purchases made through the App Store or Google Play are handled directly by Apple or Google in accordance with their refund policies. If you run into an issue we can help with directly, email support@ventoryx.eu with your order details and we'll do what we can.
Our games save progress automatically. Lumoryx keeps everything on your device; Veloryx additionally uses Firebase to back up your progress so you don't lose it if you switch devices. See our Privacy Policy for full details on what's collected and how it's used.
Email us at support@ventoryx.eu with a short description, your device model, OS version, and (if possible) a screenshot or screen recording. That's usually enough for us to track it down quickly.